Shipping Policy


Delivery Times

UK: Please allow 2-4 business days for delivery. Please note that our products have a 1-3 working day processing time (excluding Made to Order), meaning you can expect your delivery within 3-7 working days. Orders are dispatched either with Royal Mail First Class or 48 Tracked service. If you require special delivery, please contact us at here.

Rest of the world: We ship internationally all around the world within 7-14 business days for Standard Delivery. Please allow 1-3 business days for processing your order (excluding Made to Order products). Please note that every order is being sent with Royal Mail International Tracked and is insured.

My order hasn't arrived, what do I do?

In the UK, if you haven't received your item within 14 business days, please contact us at here.

For the rest of the world, contact us after 20 business days.

Delivery costs

In the UK, delivery cost is £4 for first class delivery, and £4.5 for your order to be tracked.

In Europe, delivery cost starts from £11.50. All orders to Europe are tracked and insured.

In rest of the world, delivery cost starts from £14.50. All orders are tracked and insured.

Customs

Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once the items have left the studio, we are unable to control or predict what these fees might be, as this depends on the country the item is being shipped to. If you have any questions about this, please send us an email and we will assist wherever we can.

Damaged items

If an order arrives damaged, please contact us as soon as possible with a clear photo of the damage to your item so we can deal with this for you. If an item is damaged, you must contact us within 7 days of delivery.

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